This Privacy Policy describes how we collect, use and disclose your personal information when you navigate our hotel website.

Please note that throughout this document you will find “Personal Information” which other organizations may refer to as one of the following: “Personally Identifiable Information” (PII), “Sensitive Personal Information”, “Personal Data”, “Identifiable Information”, “Private Information”, “Confidential Information”, or similar.

Our commitment

At Arenal Manoa Hotel, we take data privacy seriously and understand the importance of keeping up to date with the latest data privacy policies and regulations. We have implemented a comprehensive training program for all our staff members to ensure they are aware of our data privacy policies and best practices.

Our training program includes regular updates on data privacy laws, guidelines, and best practices, as well as specific training on how to handle personal information and protect it from unauthorized access, use, or disclosure. We also conduct regular assessments and evaluations to ensure that our staff members are adhering to our data privacy policies and guidelines.

We believe that data privacy is a shared responsibility, and our staff members play a crucial role in protecting the personal information of our guests. We are committed to providing them with the necessary knowledge and tools to uphold our high standards of data privacy and to ensure that your personal information is always safe and secure.

Collection of Personal Information

When you make a reservation on our website, we collect personal information such as your name, email address, phone number, and payment information. We use this information to process your reservation and provide you with the best possible service.

Use of Personal Information

We use your personal information only for the purposes for which it was collected, such as to process your reservation and communicate with you about your stay. We may also use your information to send you promotional emails about our hotel and its amenities, but only if you have given us your consent to do so.

Disclosure of Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may disclose your information to third-party service providers who assist us with our business operations, such as payment processing and customer service. These service providers are required to protect your personal information and use it only for the purposes for which we have contracted them.

Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information during transmission. We also maintain physical, administrative, and technical safeguards to protect your personal information.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need your personal information, we will securely dispose of it.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also withdraw your consent for us to use your personal information for promotional purposes at any time. To exercise your rights or make a request, please contact us using the information provided below.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the last revision.

Contact us

If you have any questions or concerns about our Privacy Policy, please contact us by sending a message to or calling +506-2479-1111.