{"id":250526,"date":"2023-04-20T05:05:22","date_gmt":"2023-04-20T05:05:22","guid":{"rendered":"https:\/\/arenalmanoa.com\/cancellation-policy\/"},"modified":"2025-11-01T09:59:35","modified_gmt":"2025-11-01T09:59:35","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/arenalmanoa.com\/fr\/cancellation-policy\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb admin_label=\u00a0\u00bbPhoto hero\u00a0\u00bb module_class=\u00a0\u00bbcag-hero-section.\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_video_mp4=\u00a0\u00bboff\u00a0\u00bb height=\u00a0\u00bb100vh\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb mix_blend_mode=\u00a0\u00bbdarken\u00a0\u00bb background_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; 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admin_label=\u00a0\u00bbWhite intro\u00a0\u00bb module_id=\u00a0\u00bbsite\u00a0\u00bb _builder_version=\u00a0\u00bb4.20.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb z_index=\u00a0\u00bb1&Prime; custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.20.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbBarlow|300||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#434D57&Prime; header_font_size=\u00a0\u00bb40px\u00a0\u00bb header_letter_spacing=\u00a0\u00bb0.03em\u00a0\u00bb header_line_height=\u00a0\u00bb42px\u00a0\u00bb custom_padding=\u00a0\u00bb||10px||false|false\u00a0\u00bb border_color_bottom=\u00a0\u00bb#B8D45F\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1><span class=\"green-title\">CANCELLATION<\/span> POLICY<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.26.1&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbBarlow|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#434D57&Prime; text_font_size=\u00a0\u00bb20px\u00a0\u00bb text_line_height=\u00a0\u00bb24px\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Please note that this policy only applies to direct bookings made through our website or our team members. If your booking was made through a third-party agency or website, you will need to contact them directly to make any changes or cancellations to your reservation.<\/p>\n<p>Third-party agencies often have their own cancellation policies and procedures, which may differ from ours. Therefore, it is important to reach out to the agency through which you made your booking to ensure that you understand their policies and procedures.<\/p>\n<p><span>We understand that plans can change unexpectedly, and we want to provide our guests with flexibility and peace of mind. That&rsquo;s why we offer a straightforward cancellation policy that allows you to cancel your reservation without incurring any charges, subject to the following conditions:<\/span><\/p>\n<p><strong>Low season (May, June, September &amp; October)<\/strong><\/p>\n<p><span>You can cancel your reservation up to 15 days before your scheduled check-in date. If you cancel within this time frame, you will not be charged any cancellation fees.<\/span><\/p>\n<p><strong>High season (from January 4th to April 30th, July, August &amp; from November 1st to December 15th)<\/strong><\/p>\n<p>You can cancel your reservation up to 21 days before your scheduled check-in date without any cancellation fees.<\/p>\n<p><span><strong>Holiday season (from December 16th to January 3rd)<\/strong>\u00a0<\/span><\/p>\n<p><span>You can cancel your reservation up to 60 days before your scheduled check-in date without any cancellation fees.<\/span><\/p>\n<p>Please note that any cancellations made outside of these time frames will be subject to our standard cancellation policy, and you may be charged a cancellation fee equivalent to the total cost of your reservation.<\/p>\n<p>If you need to cancel your reservation, please contact us directly and we will do our best to assist you with the cancellation process.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\n\t\t\t<!-- START Cancellation hero REVOLUTION SLIDER 6.7.41 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_41_2_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_41_2\" style=\"\" data-version=\"6.7.41\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-342\" data-title=\"Intro\" data-anim=\"ms:2000;\" data-in=\"o:-0.5;sx:1.6;sy:1.6;e:power4.inOut;\" data-out=\"o:0;sx:0.6;sy:0.6;e:power4.inOut;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/arenalmanoa.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"Terms of service\" title=\"Terms of service\" width=\"1280\" height=\"853\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/arenalmanoa.com\/wp-content\/uploads\/2023\/04\/agreement-1280x853.jpg\" data-parallax=\"10\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-41-slide-342-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"shape\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,16,12,7;l:0,20,15,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:100%;h:100%;\"\n\t\t\t\t\t\t\t\tdata-basealign=\"slide\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:6;background-color:rgba(0,0,0,0.35);\"\n\t\t\t\t\t\t\t> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_41_2',rl:[1240,1024,778,480],el:[867.998,768,960,720],gw:[1240,1024,778,480],gh:[868,768,960,720],type:'hero',justify:'',layout:'fullscreen',offsetContainer:'',offset:'60px',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider412\"]!==undefined) {window.RS_MODULES.modules[\"revslider412\"].once = false;window.revapi41_2 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\nCANCELLATION POLICYPlease note that this policy only applies to direct bookings made through our website or our team members. If your booking was made through a third-party agency or website, you will need to contact them directly to make any changes or cancellations to your reservation. Third-party agencies often have their own cancellation policies [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"sustainability-manoa":[],"class_list":["post-250526","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/pages\/250526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/comments?post=250526"}],"version-history":[{"count":5,"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/pages\/250526\/revisions"}],"predecessor-version":[{"id":251592,"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/pages\/250526\/revisions\/251592"}],"wp:attachment":[{"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/media?parent=250526"}],"wp:term":[{"taxonomy":"sustainability-manoa","embeddable":true,"href":"https:\/\/arenalmanoa.com\/fr\/wp-json\/wp\/v2\/sustainability-manoa?post=250526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}